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Failed Orders

If an order is not copied as expected please follow the procedure below to identify the issue. Once the procedure is completed, if the problem is still not solved, thanks to contact us on the Live Chat.

Issue Identification

1) How to check order status?

First, you can have a quick overview of the latest orders copied and their status in the monitoring area at…

First, you can have a quick overview of the latest orders copied and their status in the monitoring area at the top of the cockpit, if an order failed it will appear flashing in red in the “Last Master Trades”. Just click on the last master order and the “Failed Slave Orders” will display the reason for rejection, if an error is shown, please visit the “Error messages” section in order to learn more about it and fix the problem.

failed order

For more details on the order that has failed, please go to your "Slaves -> Orders". Then click on the blue arrow to load or refresh the data. You can see the final order status there.

failed order

2) Have you defined a Risk Factor?

Verify that you have defined a Risk Factor for your Slave in the Account Settings, if not, please define a…

Verify that you have defined a Risk Factor for your Slave in the Account Settings, if not, please define a Risk Factor for your slave account and try again.

Learn more on Account Settings and Risk Factor.

risk factor master

3) Is the state of your Slave "CONNECTED"?

Please verify that your Slave is connected, if not, just switch ON the account. If any error message appears when…

Please verify that your Slave is connected, if not, just switch ON the account. If any error message appears when trying to connect it, please verify the credentials and login details. Verify also that you have assign a subscription to your slave. Be sure to use the Trader Password for your slave account.

define risk factor master

4) Is the state of your Master "CONNECTED"?

Please verify that your Master is connected, if not, just switch ON the account. If any error message appears when…

Please verify that your Master is connected, if not, just switch ON the account. If any error message appears when trying to connect it, please verify the credentials and login details. For Master account, you can use either the investor password or trader password.

define risk factor master

5) Your issue is still not solved ?

If all your accounts are connected and you have set a Risk Factor, but the issue is still not resolved,…

If all your accounts are connected and you have set a Risk Factor, but the issue is still not resolved, please contact us in the Live Chat.

Error status codes

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