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      • Order status codes
        • SellOut SL/TP
        • Deleted: Symbol is FROZEN/OpenOnly/CloseOnly Mode
        • Deleted: Account is FROZEN/OpenOnly/CloseOnly Mode
        • Deleted: Equity reaches the StopLoss/TakeProfit Level
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    Order status codes

    SellOut SL/TP

    What is the "SellOut SL/TP" order status code?

    Using the "Global Account Protection" you can define a threshold that the Trade Copier enter in "Sell Out" mode if…

    Using the "Global Account Protection" you can define a threshold that the Trade Copier enter in "Sell Out" mode if your equity rises above a specific TakeProfit or falls below a specific StopLoss, meaning that all the open positions are closed automatically by the system.

    Learn more about the Global Account Protection.

     

    SellOut SL/TP Order status codes Failed Orders
    View question

    Deleted: Symbol is FROZEN/OpenOnly/CloseOnly Mode

    What is the "Deleted: Symbol is FROZEN/OpenOnly/CloseOnly Mode" order status code?

    In the Symbol Settings, you can configure the copier status for a specific symbol. It can define whether the copy…

    In the Symbol Settings, you can configure the copier status for a specific symbol. It can define whether the copy trading of specific symbol(s) is currently active or not, you can choose to copy all trades, or copy only trades that open (Open Only) or close a position (Close Only), or to deactivate the copy (Frozen). In such case, you could receive a "Deleted: Symbol is FROZEN/OpenOnly/CloseOnly Mode" order status, if your master try to place an order on such symbol(s) on which you have defined a specific configuration.

    Learn more on "Symbol Settings".

    Deleted: Symbol is FROZEN/OpenOnly/CloseOnly Mode Order status codes Failed Orders
    View question

    Deleted: Account is FROZEN/OpenOnly/CloseOnly Mode

    What is the "Deleted: Account is FROZEN/OpenOnly/CloseOnly Mode" order status code?

    In the Account Settings, you can configure the copier status for a specific slave. It will define whether the copy…

    In the Account Settings, you can configure the copier status for a specific slave. It will define whether the copy of trading is currently active or not. You can choose to copy all trades, or copy only trades that open (Open Only) or close a position (Close Only), or to deactivate the copy (Frozen). In such cases, you could receive a "Deleted: Account is FROZEN/OpenOnly/CloseOnly Mode" order status, if your master tries to place an order on a slave on which you have defined a specific configuration.

    Learn more on "Account Settings".

    Deleted: Account is FROZEN/OpenOnly/CloseOnly Mode Order status codes Failed Orders
    View question

    Deleted: Equity reaches the StopLoss/TakeProfit Level

    What is the "Deleted: Equity reaches the StopLoss/TakeProfit Level" order status code?

    Using the "Global Account Protection", you can define a threshold that the Trade Copier enter in either "Open Only" or…

    Using the "Global Account Protection", you can define a threshold that the Trade Copier enter in either "Open Only" or "Close Only" mode if your equity rises above a specific TakeProfit or falls below a specific StopLoss. If your Master tries to place an order that doesn't match the defined mode, you will receive a "Deleted: Equity reaches the StopLoss/TakeProfit Level" order status.

    Learn more about the "Global Account Protection".

    Deleted: Equity reaches the StopLoss/TakeProfit Level Order status codes Failed Orders
    View question

    Deleted: Trade Copier is OFF/OpenOnly/CloseOnly Mode

    What is the "Deleted: Trade Copier is OFF/OpenOnly/CloseOnly Mode" order status code?

    In the Global Settings, you can configure the copier status. It will define whether the copy of trading is currently…

    In the Global Settings, you can configure the copier status. It will define whether the copy of trading is currently active or not. You can choose to copy all trades, or copy only trades that open (Open Only) or close a position (Close Only), or to deactivate the copy (Trade Copier is...). In such cases, you could receive a "Deleted: Trade Copier is OFF/OpenOnly/CloseOnly Mode" order status if your master tries to place an order.

    Learn more on "Global Settings".

    Deleted: Trade Copier is OFF/OpenOnly/CloseOnly Mode Order status codes Failed Orders
    View question

    Pending Order Cancelled/Rejected/Cancel Rejected

    What is the "Pending Order Cancelled/Rejected/Cancel Rejected " order status code?

    "Pending Order Canceled" happens when: when the Master has placed a pending order that has been cancelled before triggered. when…

    "Pending Order Canceled" happens when:

    • when the Master has placed a pending order that has been cancelled before triggered.
    • when the pending order has been triggered on the Master but not on the Slave, and when the Master close the trade it cancel the pending order on the Slave

    The "Pending Order Rejected" or "Pending Order Cancel Rejected" happens when the order sent is rejected for any reasons by the broker.

    In all above cases, if the behavior is not as expected you are prompted to try again to place an order or to manage position manually.

    Pending Order Cancelled/Rejected/Cancel Rejected Order status codes Failed Orders
    View question

    Your Wallet is EMPTY

    What is the "Your Wallet is EMPTY" order status code?

    You don't have sufficient cash in your eWallet, which means you cannot copy/duplicate new trades (to open) from your Master(s)…

    You don't have sufficient cash in your eWallet, which means you cannot copy/duplicate new trades (to open) from your Master(s) to the Slave that is using a Prepay plan. However, the closing of trades is always possible. If you need to continue to copy/duplicate trades, please deposit cash in your eWallet by going in your Cockpit -> Your eWallet -> "Recharge your eWallet"

    Learn more on your "eWallet".

    Your Wallet is EMPTY Order status codes Failed Orders
    View question
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