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  • Home
  • Cockpit
    • Cockpit
    • Cockpit (Bêta)
  • How To
    • Get Started!
    • FAQs
    • Tutorials
    • Web Service API
  • Features
    • Key Features
    • Supported Brokers
      • MT4 Brokers
      • MT5 Brokers
      • cTrader Brokers
      • FXCM
      • LMAX
    • Screenshots
    • Videos
    • Our Solutions
  • Pricing
    • Flexible Pack
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Questions
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  •   FAQs
    • General Questions
    • Subscriptions / Pricing
    • Failed Orders
      • Issue Identification
      • Error status codes
        • Sent / Deleted after sent
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        • Symbol not in Master/Slave Whitelist
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      • Order status codes
        • SellOut SL/TP
        • Deleted: Symbol is FROZEN/OpenOnly/CloseOnly Mode
        • Deleted: Account is FROZEN/OpenOnly/CloseOnly Mode
        • Deleted: Equity reaches the StopLoss/TakeProfit Level
        • Deleted: Trade Copier is OFF/OpenOnly/CloseOnly Mode
        • Pending Order Cancelled/Rejected/Cancel Rejected
        • Your Wallet is EMPTY
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    Subscriptions / Pricing

    Does the license ever expire?

    We offer monthly, quarterly or yearly subscriptions. We do not sell lifetime license. We offer a full service, not only…

    We offer monthly, quarterly or yearly subscriptions. We do not sell lifetime license. We offer a full service, not only a software that you have to manage alone.

    Subscriptions / Pricing
    View question

    How can I update my credit card info?

    To update your credit card details, simply go to "MyAccount" -> "My Plans" and click on the "Update Billing" link…

    To update your credit card details, simply go to "MyAccount" -> "My Plans" and click on the "Update Billing" link for the relevant subscription.

    update card

    Subscriptions / Pricing
    View question

    Can I pay my subscription with Bitcoins

    We're accepting Bitcoin and other crypto payments. Once you are on the subscription checkout page, simply select Bitcoin and other…

    We're accepting Bitcoin and other crypto payments. Once you are on the subscription checkout page, simply select Bitcoin and other cryptos under the payment method section as your preferred Payment Provider.

    Subscriptions / Pricing
    View question

    Can I upgrade my subscription?

    Just subscribe to a new Flexible Pack indicating the number of accounts that you need here: https://www.trade-copier.com/index.php/pricing/packsThe existing number of…

    Just subscribe to a new Flexible Pack indicating the number of accounts that you need here: https://www.trade-copier.com/index.php/pricing/packs

    The existing number of account in an existing Flexible Pack is considered when computing the new pricing, the more accounts you have, the less you pay per account.

    Subscriptions / Pricing
    View question

    Can I use several Masters for a single Slave?

    Yes, you are allowed to use as many Masters as you want that are included in your paid subscription. Using…

    Yes, you are allowed to use as many Masters as you want that are included in your paid subscription.

    Using the risk factor you are totally flexible to define which master you'd wish to copy and to which slave with the risk of your choice.

    You just have to click on "Add master" in the cockpit.

    If you have reached the limit of available masters to add you can either:

    1. Buy a Flexible Pack with the number of masters that you need, just subscribe here: https://www.trade-copier.com/index.php/pricing/packs

    2. Use the Prepay Plan and make a deposit on your eWallet selecting the Prepay amount of your choice here: https://www.trade-copier.com/index.php/pricing/prepay

    You will pay function of the number of order copied (0.05 EUR per order) and a Daily Fix Fee of 0.1 EUR per master connected is also charged. Then when adding a new master just assign the Flexible Pack or Prepay plan to it.

    Subscriptions / Pricing
    View question

    When can I cancel my subscription?

    You can cancel at anytime! A payment done by Credit Card can be cancelled in our website dashboard. You can…

    You can cancel at anytime!

    A payment done by Credit Card can be cancelled in our website dashboard. You can access this on the website by going to "My Account" then to "My Plans".

    A payment done with Paypal or Skrill has to be cancelled in your respective Paypal or Skrill account directly.

    Subscriptions / Pricing
    View question

    Will my subscription renew automatically?

    For the Flexible Plan, as long as you have not canceled your subscription, it will renew automatically. For Prepay Plan,…

    For the Flexible Plan, as long as you have not canceled your subscription, it will renew automatically.


    For Prepay Plan, it works like prepaid. Once you have exhausted your Prepay balance, you will need to recharge your plan manually.

    Subscriptions / Pricing
    View question

    What happens if my subscription failed to renew?

    If your Flexible Plan does not automatically renew for any reason, it will stay active for a grace period of…

    If your Flexible Plan does not automatically renew for any reason, it will stay active for a grace period of 48 hours.

    In the meanwhile, you can simply renew it by going to the menu My Account -> My Plans and clicking on the "Renew" link for the relevant subscription.

    If you are still in the 48h grace period, the plan is shown as expired in the cockpit. If you have paid with a Credit Card the system will try automatically to charge your card every 4 hours. If you have paid with Paypal/Skrill, the system will not try again to charge your account, you have to wait until the end of the 48h grace period to renew the plan, or you can directly subscribe to a fresh new pack.

    Subscriptions / Pricing
    View question

    How can I renew my expired subscription?

    To renew your subscription, simply go to My Account -> My Plans and click on the "Renew" link for the…

    To renew your subscription, simply go to My Account -> My Plans and click on the "Renew" link for the relevant subscription.

    Subscriptions / Pricing
    View question

    Will the FREE version of the trade copier copy the StopLoss and TakeProfit on the Slave?

    No directly. It means that the trade copier will close the Slave position as soon as the Master StopLoss or…

    No directly. It means that the trade copier will close the Slave position as soon as the Master StopLoss or TakeProfit is triggered. However, the StopLoss or TakeProfit is not copied (hosted) directly on the Slave account. With a paid subscription, the StopLoss and TakeProfit can be copied directly on the Slave account.

    Subscriptions / Pricing
    View question

    What happens if my "eWallet" is empty while I am using a Prepay plan?

    You cannot copy/duplicate new trades (to open) from your Master(s) to the Slave that is using a Prepay plan. However,…

    You cannot copy/duplicate new trades (to open) from your Master(s) to the Slave that is using a Prepay plan. However, the closing of trades is always possible.

    In summary, if your eWallet is empty and your Slave is linked to a Prepay plan:

    • A trade to open a new position is not possible anymore
    • A trade to close an existing position remains functional

    If you need to continue to copy/duplicate trades, please deposit cash in your Virtual eWallet by clicking on the below button:

    Subscriptions / Pricing
    View question

    What happens if I reach the daily or monthly volume/trades limit of my FREE subscription?

    The FREE plan is limited in terms of volume/order per day and month. Once the limit has been reached, new…

    The FREE plan is limited in terms of volume/order per day and month. Once the limit has been reached, new orders will not copy anymore. 

    • A trade to open a new position is not possible anymore
    • A trade to close an existing position remains functional

    Here are the volume and orders limitations at the slave side with our Free Plan:

    max daily volume: 10 lots
    max monthly volume: 20 lots
    max orders per Day: 20
    max orders per Month: 50

    To be able to continue to copy trades, you would need to subscribe to one of our plans.
    ​1. Choose a plan and subscribe here: https://www.trade-copier.com/index.php/pricing
    2. Select your Slave and assign the new subscription to your Slave.

    Subscriptions / Pricing
    View question

    What are the FREE subscription limitations?

    - With the FREE plan you can use 1 Master and 1 Slave, forever.- The number of orders and volume per…

    - With the FREE plan you can use 1 Master and 1 Slave, forever.
    - The number of orders and volume per day/month are limited:

    • max daily volume: 10 lots
    • max monthly volume: 20 lots
    • max orders per Day: 20
    • max orders per Month: 50
    • No TakeProfit and no StopLoss updates

    Free monthly volume is calculated from the Slave point of view which resets every 1st day of the month.

    Furthermore, the following options are not available with the Free Plan: Global Settings (server location), Whitelist and Blacklist, Global Account Protection, <!-- MT4/M5 --> Comment, SMS/Email Alerts, StopLoss and TakeProfit copy and updates and Pending Price updates.

    Subscriptions / Pricing
    View question
    Duplikium Trade Copier

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    MARGIN TRADING DISCLAIMER
    Trading foreign exchange and CFD's on margin carries a high level of risk, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you. Before deciding to invest in foreign exchange you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with foreign exchange and CFD's trading, and seek advice from an independent financial advisor if you have any doubts.

    SITE DISCLAIMER
    Trades signals sent through this website are solely those of the customers quoted. They do not represent the opinions of Duplikium on whether to buy, sell or hold particular investments.
    While Duplikium try to ensure that all of the information provided on this website is kept up-to-date and accurate, we accept no responsibility for any use made of the information provided. You agree not to hold Duplikium liable for decisions and trades that are based on information from this website. Duplikium cannot be held responsible for the software, broker or other issues that result in the failure to execute a trade command. It is inherent upon you, the client, to make sure you are aware of when trades have been taken, adjusted or closed.
    The purchase, sale or advice regarding a particular investment can only be performed by a licensed Broker/Dealer. Neither our website nor our associates involved in the production and maintenance of these products or this website is a registered Broker/Dealer or Investment Advisor in any State or Federally-sanctioned jurisdiction. All purchasers of products referenced at this site are encouraged to consult with a licensed representative of their choice regarding any particular trade or trading strategy. No representation is being made that any account will or is likely to achieve profits or losses similar to those discussed on this website.
    Please note that the servers names listed on this website are not a recommendation nor an advertising made by Duplikium. Duplikium is totally independent and has no partnership with any brokers.You have to make your own due diligence when selecting a broker.

    SOFTWARE DISCLAIMER
    Although rare, internet-based trading can involve technical risks related, but not limited to, Internet connection, software or hardware failures or delays. Duplikium implements a backup system to minimize such occurrences, but is not responsible for any losses or missed trading opportunities as a result of communication failures, disruptions or unexpected system failures.

    TRADEMARKS DISCLAIMER
    All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
    Any product names, logos, brands, and other trademarks or images featured or referred to within the trade-copier.com or duplikium.com website are the property of their respective trademark holders. These trademark holders are not affiliated with Duplikium, our products, or our websites. They do not sponsor or endorse Duplikium or any of our products.
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