Questions
Topics

Account Connection

"This account is already registered in the system" error

"This account is already registered in the system" error means that this account is already in use by another user.…

"This account is already registered in the system" error means that this account is already in use by another user. We only allow duplicate accounts with paid subscriptions (not the FREE one).

​Please subscribe to our Unlimited subscription plan and let us know when it is done, We will have to allow the account manually.

Can I auto receive an email/SMS when my account lose the connection to the broker?

Yes, clients having a paid subscription or a prepay plan can automatically receive an email and/or SMS alert. This option…

Yes, clients having a paid subscription or a prepay plan can automatically receive an email and/or SMS alert. This option is available in the cockpit on a per account basis:

SMS and Email alert

Can my friend add an account that I have already registered in the Cockpit?

We allow this only if both users (you and your friend) have subscribed to a paid plan. Once you have…

We allow this only if both users (you and your friend) have subscribed to a paid plan. Once you have paid your subscription, you can contact us and we will allow you to add the account.

Can I add the same account multiple times?

No, we do not allow an account to be used by multiple users. On a case by case basis analysis,…

No, we do not allow an account to be used by multiple users. On a case by case basis analysis, we can allow it, but it is an exception.

Can I continue to make manual trades on the Slave account?

Of course, all the trades that you have opened manually in your account will not be linked to the trade…

Of course, all the trades that you have opened manually in your account will not be linked to the trade copier. The trade copier will just ignore the manual trades.

You can also close a trade that has been opened by the trade copier. In that case, the trade copier will just consider the order as closed.

My broker's server is missing, how to add it?

If your broker's server name is not registered in our trade copier yet, please just send us an email at …

If your broker's server name is not registered in our trade copier yet, please just send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it., and we will add it as soon as possible.

RiskFactor

Reverse trading: when I copy a Master trade, can I reverse the Slave trade side?

Yes, reverse trading is available with our trade copier. In the Cockpit, you can simply set the Risk Factor with…

Yes, reverse trading is available with our trade copier. In the Cockpit, you can simply set the Risk Factor with a negative value. For instance:

In this example, if you sell 1.5 lot with your Master, it will buy 3 lots for your Slave.

How can I link a specific Master and a specific Slave together?

If you have multiple Masters and multiple Slaves and if you want a unique Slave to follow a specific Master,…

If you have multiple Masters and multiple Slaves and if you want a unique Slave to follow a specific Master, you can do this with the RiskFactor:

- Define a RiskFactor different than 0 for the only Slave that must follow the Master.

- Do not define a RiskFactor for all the other Slaves. It will avoid the Slaves to follow the Master.

 

Is it possible to have a fixed lot size allocation?

Yes, our forex trade copier can work using a fixed lot size allocation (Risk Factor). We offer a wide variety…

Yes, our forex trade copier can work using a fixed lot size allocation (Risk Factor). We offer a wide variety of Risk Factors allowing you to define the risk taken by the slave account(s).

This is the list of all the Risk Factor methods available in our trade copier:

  • Auto Risk (on Equity, Balance or Free Margin)
  • Multiplier (Notional) or Multiplier (Lot)
  • Fixed Lot
  • Fixed Leverage (on Equity, Balance or Free Margin)

You can find detailed explanations on our Risk Factor settings by following this link.

Trade copier "mode"

What is the "Frozen" mode?

The trade copier will stop to copy trades, both open and close orders won't be copied anymore. When a StopLoss…

The trade copier will stop to copy trades, both open and close orders won't be copied anymore. When a StopLoss or TakeProfit already exists while the mode is set to "OpenOnly", the StopLoss or TakeProfit will stay active.

What is the "OpenOnly" mode?

The trade copier will not copy the "close" orders anymore. However, "open" orders will still be copied. When a StopLoss…

The trade copier will not copy the "close" orders anymore. However, "open" orders will still be copied. When a StopLoss or TakeProfit already exists while the mode is set to "OpenOnly", the StopLoss or TakeProfit will stay active. When a new trade is open with the "OpenOnly" mode, the StopLoss and/or TakeProfit will not be copied.

What is the "CloseOnly" mode?

The trade copier will not copy the "open" orders anymore. However, "close" orders will still be copied.

The trade copier will not copy the "open" orders anymore. However, "close" orders will still be copied.

VPS, PC, Download

Do I need to keep a PC, a VPS or a server running 24/24?

No. As soon as you have registered your Master(s)/Slave(s) in the cockpit everything will be managed directly on our servers…

No. As soon as you have registered your Master(s)/Slave(s) in the cockpit everything will be managed directly on our servers (in our cloud). You do not need to keep your PC running 24/24 anymore.

Do I have to keep the cockpit opened on my computer for the trades to be copied?

No, the trade copier is working on the Duplikium's servers. Our trade copier works in the cloud. The cockpit is…

No, the trade copier is working on the Duplikium's servers. Our trade copier works in the cloud. The cockpit is just a tool to set the parameters of the trade copier and to view the accounts activity (open and closed trades, orders, ...)

Other technical questions

Is Close By operation supported?

The Close By operation allows traders to simultaneously close two opposite positions of the same financial instrument. If opposite positions…

The Close By operation allows traders to simultaneously close two opposite positions of the same financial instrument. If opposite positions have different lot values, only one of them will be left open.

Unfortunately, the close by method is no supported by our Trade Copier.

What happens if I do not copy StopLoss and TakeProfit?

As soon as the StopLoss (SL) or TakeProfit (TP) is triggered, it will send a market order to close the…

As soon as the StopLoss (SL) or TakeProfit (TP) is triggered, it will send a market order to close the Slave position. Even if the Slave does not copy the SL or TP in the account directly, the Slave position is closed when the Master position is closed. This is why it is not necessary to copy the SL or TP on the Slave account to follow the Master strategy. However, doing so could result in slippage, but it could avoid wrong trigger of the SL or TP on the Slave.

Does trade copier copy existing trades from master to slave after the initial setup is completed?

Running trades on the Master cannot be copied, only trades occurring after the initial setup are copied.

Running trades on the Master cannot be copied, only trades occurring after the initial setup are copied.

Can I manually close trades form the Cockpit?

Yes, you can close trades from the Cockpit. Only Slave's trades can be closed from the Cockpit, not Master's trades.

Yes, you can close trades from the Cockpit. Only Slave's trades can be closed from the Cockpit, not Master's trades.

Can I copy protections orders like StopLoss and TakeProfit?

Yes, our advanced fx trade copier can copy all your pending orders like Limit or Stop orders. Moreover, it can…

Yes, our advanced fx trade copier can copy all your pending orders like Limit or Stop orders. Moreover, it can copy your StopLoss and TakeProfit, too.

The copy of StopLoss and TakeProfit are available for all the brokers. FXCM doesn't support the copy of pending orders.

Can I copy Pending (limit and stop) orders?

Yes, our advanced fx trade copier can copy all your pending orders like Limit or Stop orders. Moreover, it can…

Yes, our advanced fx trade copier can copy all your pending orders like Limit or Stop orders. Moreover, it can copy your StopLoss and TakeProfit, too.

The copy of StopLoss and TakeProfit is available for all the brokers. However, the pending orders cannot be copied on FXCM and LMax.

Can I copy orders only for specific symbols?

Yes, you can use the filters feature to define a Blacklist or a Whitelist of Symbols:

Yes, you can use the filters feature to define a Blacklist or a Whitelist of Symbols:

How do you compute the volume? What is 1 standard lot equivalent?

We have to compute the trade volume for two purposes: orders fees for Prepay plan and volume limitation for the…

We have to compute the trade volume for two purposes: orders fees for Prepay plan and volume limitation for the Free Plan

The volume is always expressed in EUR and is the notional value of the order. Usually a standard lot is 100'000 units. For instance 2 EUR/USD lots is equivalent to 200'000 EUR. 1 lot of USD/CHF is equivalent to 89'000 EUR (if EUR/USD rate is 1.1235). The trade copier always takes the current market rate to convert the volume in EUR.

Do you offer a web service api to connect our own application to your trade copier?

Yes, we offer a web service api that allow you to connect your own application to our trade copier server.…

Yes, we offer a web service api that allow you to connect your own application to our trade copier server. With our web service, you can simply replace the Cockpit to built your own control panel.

With the web service, you can add/update/remove accounts and add/update/remove Risk Factor, etc.

If you want to get access to our web service documentation, please just send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it..

MARGIN TRADING DISCLAIMER
Trading foreign exchange and CFD's on margin carries a high level of risk, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you. Before deciding to invest in foreign exchange you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with foreign exchange and CFD's trading, and seek advice from an independent financial advisor if you have any doubts.

SITE DISCLAIMER
Trades signals sent through this website are solely those of the customers quoted. They do not represent the opinions of Duplikium on whether to buy, sell or hold particular investments.
While Duplikium try to ensure that all of the information provided on this website is kept up-to-date and accurate, we accept no responsibility for any use made of the information provided. You agree not to hold Duplikium liable for decisions and trades that are based on information from this website. Duplikium cannot be held responsible for the software, broker or other issues that result in the failure to execute a trade command. It is inherent upon you, the client, to make sure you are aware of when trades have been taken, adjusted or closed.
The purchase, sale or advice regarding a particular investment can only be performed by a licensed Broker/Dealer. Neither our website nor our associates involved in the production and maintenance of these products or this website is a registered Broker/Dealer or Investment Advisor in any State or Federally-sanctioned jurisdiction. All purchasers of products referenced at this site are encouraged to consult with a licensed representative of their choice regarding any particular trade or trading strategy. No representation is being made that any account will or is likely to achieve profits or losses similar to those discussed on this website.
Please note that the servers names listed on this website are not a recommendation nor an advertising made by Duplikium. Duplikium is totally independent and has no partnership with any brokers.You have to make your own due diligence when selecting a broker.

SOFTWARE DISCLAIMER
Although rare, internet-based trading can involve technical risks related, but not limited to, Internet connection, software or hardware failures or delays. Duplikium implements a backup system to minimize such occurrences, but is not responsible for any losses or missed trading opportunities as a result of communication failures, disruptions or unexpected system failures.

TRADEMARKS DISCLAIMER
All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Any product names, logos, brands, and other trademarks or images featured or referred to within the trade-copier.com or duplikium.com website are the property of their respective trademark holders. These trademark holders are not affiliated with Duplikium, our products, or our websites. They do not sponsor or endorse Duplikium or any of our products.
Duplikium Copyright 2013-2022

Privacy Policy | Terms of Use | Business Conditions

www.trade-copier.com | www.duplikium.com | info@duplikium.com
Duplikium Sàrl registered in Switzerland under CHE-433.550.864, who is registered address is rue de la Serre 4, 2000 Neuchâtel, Switzerland