Account Connection

"This account is already registered in the system" error

"This account is already registered in the system" error means that this account is already in use by another user.…

"This account is already registered in the system" error means that this account is already in use by another user. We only allow duplicate accounts with paid subscriptions (not the FREE one).

​Please subscribe to our Unlimited subscription plan and let us know when it is done, We will have to allow the account manually.

Can I auto receive an email/SMS when my account lose the connection to the broker?

Yes, clients having a paid subscription or a prepay plan can automatically receive an email and/or SMS alert. This option…

Yes, clients having a paid subscription or a prepay plan can automatically receive an email and/or SMS alert. This option is available in the cockpit on a per account basis:

SMS and Email alert

Can my friend add an account that I have already registered in the Cockpit?

We allow this only if both users (you and your friend) have subscribed to a paid plan. Once you have…

We allow this only if both users (you and your friend) have subscribed to a paid plan. Once you have paid your subscription you can contact us and we will allow you to add the account.

Can I add multiple time the same account?

No, we do not allow an account to be used by multiple users. On a case by case basis analysis,…

No, we do not allow an account to be used by multiple users. On a case by case basis analysis, we can allow it, but it is an exception.

Can I continue to make manual trades on the Slave account?

Off course, all the trades that you have opened manually in your account will not be linked to the trade…

Off course, all the trades that you have opened manually in your account will not be linked to the trade copier. The trade copier will just ignore the manual trades.

You can also close a trade that has been opened by the trade copier. In that case, the trade copier will just consider the order as closed.

My broker's server is missing, how to add it?

If your broker's server name is not registered in our trade copier yet, please just send us an email at …

If your broker's server name is not registered in our trade copier yet, please just send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.  and we will add it as soon as possible.

Can I use the "investor" password to connect a MT4/MT5 Slave account?

Unfortunately not. Since the trade copier is trading on the Slave account it needs to use the "trader" password.

Unfortunately not. Since the trade copier is trading on the Slave account it needs to use the "trader" password.

RiskFactor

Reverse trading: when I copy a Master trade, can I reverse the Slave trade side?

Yes, reverse trading is available with our trade copier. In the Cockpit, you can simply set the Risk Factor with…

Yes, reverse trading is available with our trade copier. In the Cockpit, you can simply set the Risk Factor with a negative value. For instance:

In this example, if you sell 1.5 lot with your Master, it will buy 3 lots for your Slave.

How can I link a specific Master and a specific Slave together?

If you have multiple Masters and multiple Slaves and if you want a unique Slave to follow a specific Master…

If you have multiple Masters and multiple Slaves and if you want a unique Slave to follow a specific Master you can do this with the RiskFactor:

- Define a RiskFactor different than 0 for the only Slave that must follow the Master.

- Do not define a RiskFactor for all the other Slaves. It will avoid the Slaves to follow the Master.

 

Is it possible to have a fixed lot size allocation?

Yes, our forex trade copier can work using a fixed lot size allocation (Risk Factor). We offer a wide variety…

Yes, our forex trade copier can work using a fixed lot size allocation (Risk Factor). We offer a wide variety of Risk Factors allowing you to define the risk taken by the slave account(s).

This is the list of all the Risk Factor methods available in our trade copier:

  • Auto Risk (on Equity, Balance or Free Margin)
  • Fixed Multiplier
  • Fixed Lot
  • Fixed Leverage (on Equity, Balance or Free Margin)

You can find detailed explanations on our Risk Factor settings by following this link.

Trade copier "mode"

What is the "Frozen" mode?

The trade copier will stop to copy trades, both open and close orders won't be copied anymore. When a StopLoss…

The trade copier will stop to copy trades, both open and close orders won't be copied anymore. When a StopLoss or TakeProfit already exists while the mode is set to "OpenOnly", the StopLoss or TakeProfit will stay active.

What is the "OpenOnly" mode?

The trade copier will not copy the "close" orders anymore. However, "open" orders will still be copied. When a StopLoss…

The trade copier will not copy the "close" orders anymore. However, "open" orders will still be copied. When a StopLoss or TakeProfit already exists while the mode is set to "OpenOnly", the StopLoss or TakeProfit will stay active. When a new trade is open with the "OpenOnly" mode, the StopLoss and/or TakeProfit will not be copied.

What is the "CloseOnly" mode?

The trade copier will not copy the "open" orders anymore. However, "close" orders will still be copied.

The trade copier will not copy the "open" orders anymore. However, "close" orders will still be copied.

VPS, PC, Download

Do I need to keep a PC, a VPS or a server running 24/24?

No. As soon as you have registered your Master(s)/Slave(s) in the cockpit everything will be managed directly on our servers…

No. As soon as you have registered your Master(s)/Slave(s) in the cockpit everything will be managed directly on our servers (in our cloud). You do not need to keep your PC running 24/24 anymore.

Do I have to keep the cockpit opened on my computer for the trades to be copied?

No, the trade copier is working on the Duplikium's servers. Our trade copier works in the cloud. The cockpit is…

No, the trade copier is working on the Duplikium's servers. Our trade copier works in the cloud. The cockpit is just a tool to set the parameters of the trade copier and to view the accounts activity (open and closed trades, orders, ...)

Other technical questions

What happens if I do not copy StopLoss and TakeProfit?

As soon as the StopLoss (SL) or TakeProfit (TP) is triggered, it will send a market order to close the…

As soon as the StopLoss (SL) or TakeProfit (TP) is triggered, it will send a market order to close the Slave position. Even if the Slave does not copy the SL or TP in the account directly, the Slave position is closed when the Master position is closed. This is why it is not necessary to copy the SL or TP on the Slave account to follow the Master strategy. However, doing so could result in slippage, but it could avoid wrong trigger of the SL or TP on the Slave.

Does trade copier copy existing trades from master to slave after the initial setup is completed?

Running trades on the Master cannot be copied, only trades occurring after the initial setup are copied.

Running trades on the Master cannot be copied, only trades occurring after the initial setup are copied.

Can I manually close trades form the Cockpit?

Yes, you can close trades from the Cockpit. Only Slave's trades can be closed from the Cockpit, not Master's trades.

Yes, you can close trades from the Cockpit. Only Slave's trades can be closed from the Cockpit, not Master's trades.

Can I copy protections orders like StopLoss and TakeProfit?

Yes, our advanced fx trade copier can copy all your pending orders like Limit or Stop orders. Moreover, it can…

Yes, our advanced fx trade copier can copy all your pending orders like Limit or Stop orders. Moreover, it can copy your StopLoss and TakeProfit, too.

The copy of StopLoss and TakeProfit is available for all the brokers. However, the pending orders cannot be copied on MT5, FXCM and LMax.

Can I copy Pending (limit and stop) orders?

Yes, our advanced fx trade copier can copy all your pending orders like Limit or Stop orders. Moreover, it can…

Yes, our advanced fx trade copier can copy all your pending orders like Limit or Stop orders. Moreover, it can copy your StopLoss and TakeProfit, too.

The copy of StopLoss and TakeProfit is available for all the brokers. However, the pending orders cannot be copied on MT5, FXCM and LMax.

Can I copy orders only for specific symbols?

Yes, you can use the filters feature to define a Blacklist or a Whitelist of Symbols:

Yes, you can use the filters feature to define a Blacklist or a Whitelist of Symbols:

How do you compute the volume? What is 1 standard lot equivalent?

We have to compute the trade volume for 2 purposes: orders fees for prepay plan and subscriptions volume limitation (for…

We have to compute the trade volume for 2 purposes: orders fees for prepay plan and subscriptions volume limitation (for the Free subscription)

The volume is always expressed in EUR and is the notional value of the order. Usually a standard lot is 100'000 units. For instance 2 EUR/USD lots is equivalent to 200'000 EUR. 1 lot of USD/CHF is equivalent to 89'000 EUR (if EUR/USD rate is 1.1235). The trade copier always takes the current market rate to convert the volume in EUR.

Do you offer a web service api to connect our own application to your trade copier?

Yes, we offer a web service api that allow you to connect your own application to our trade copier server.…

Yes, we offer a web service api that allow you to connect your own application to our trade copier server. With our web service you can simply replace the Cockpit to built your own control panel.

With the web service you can add/update/remove accounts, you can add/update/remove Risk Factor, etc.

If you want to get access to our web service documentation, please juste send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it..