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Tutorials

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FAQs

Find here the list of common questions you may have regarding the Trade Copier, the risk factors and subscriptions.

General

Why Duplikium?

We are offering a very high level of quality, stability, and speed. Our product is Swiss Made. It is extremely flexible, stable, quick, and easy to use. Our trade copier does not have any direct competitor on the market. With Duplikium you are able to copy your trades on several different brokers/technologies like MT4, MT5, cTrader, DXtrade, Tradovate, FXCM, LMAX, FIX API, Fortex... We can support any forex brokers around the globe.

Who is Duplikium?

Duplikium Trade Copier has been operating since 2013 and has been developed by Swiss banking engineers. Our company Duplikium Sàrl is registered in Switzerland under CHE-433.550.864, who is registered address is Faubourg du Lac 2, 2000 Neuchâtel, Switzerland.

Is your company regulated?

Concerning regulation, as we are offering technical services and only copying trades on clients' accounts, we are not concerned by any regulatory issues for now.

There are no legal requirements to use our Trade Copier for our customers. It is your own responsibility to ensure that you are operating accordingly to the law in place in your country.

How can I download your trade copier?

There is nothing to download. Everything is managed on our side. It is a CLOUD trade copier. You just have to register for FREE here.

Then you can access the Cockpit where you will define your Master and your Slave accounts. Check out how to get started here.

Which platforms and brokers do you support?

With Duplikium you are able to copy your trades on several different brokers/technologies like MT4, MT5, cTrader, DXtrade, Tradovate, FXCM, LMAX, FIX API, Fortex... We can support any forex and CFD brokers around the globe.

We also support all brokers on all platforms mentioned above. You can mix brokers and technologies in your cockpit. If you have a broker that is not on our list yet, please don’t hesitate to contact us. We can add them for you. 

How many Master/Slave can I have? Is there any limit?

You can add as many Masters/Slaves as you need as long as you have a sufficient subscription to cover the slots of your account. There is no limit on the number of accounts you can add. Our Trade Copier is designed to handle a huge number of accounts.

Can I test Duplikium Trade Copier for free?

Yes, you can have full access to the service. The limitation is just the number of Master(1) and Slave(1) that you are allowed to use. There are also daily and monthly order restrictions/limitations. A few advanced features are not available with the FREE plan. To try it, you just have to sign up for free and then enjoy the best trade copier on the market.

Is it safe to provide you with my trading account credentials?

We apply the latest technologies to make sure your account login/password is entirely safe. Your credentials are kept in an encrypted format on our servers, with maximal security protocols.

You can even define a two-factor authentication by going into the menu "MyAccount" -> "Two-Factor Auth"

You have three options: 

  1. Receive a 6-digit code by email
  2. Google auth using a 6-digit code generated by an app every 30 seconds
  3. Yubikey uses a secure hardware token

Please check our tutorials on how to activate these added security questions. 

Do I need to keep a PC, a VPS, or a server running 24/24?

No. As soon as you have registered your Master(s)/Slave(s) in the cockpit everything will be managed directly on our servers, (in our cloud). You do not need to keep your PC running 24/27 to copy trades.

Does your Trade Copier support all instruments available with my broker?

The Trade Copier can copy all the instruments that are supported by your broker. It can be forex, commodities, metals, indices, stocks, crypto, binary options, volatility index, etc. There are no restrictions at all on accounts' base currency.

How can I add my Master & Slave Accounts?

Please visit our Get Started tutorial.

Copy trades from TradingView to any MT4/MT5/cTrader brokers

How TradingView is supported by Duplikium?


Duplikium Trade Copier supports TradingView as long as your trading account meets the following conditions: 

  1. Your chosen broker should be supported and available in MT4/MT5 or cTrader or FXCM platforms. If you have a MT4/MT5 broker that is not supported yet, feel free to reach out and we'll be happy to add the  broker's server for you. 
  2. TradingView should also support your broker or you should be able to link your trading account in TradingView. You can check out TradingView's supported brokers here

To copy trades from TradingView to any MT4/MT5/cTrader brokers or FXCM TS or LMax, you can, as examples, use a demo account as Master with the following platforms and brokers:

  1. cTrader - Pepperstone: https://pepperstone.com/en-eu/trading-platforms/platforms/tradingview/
  2. cTrader - IC Markets: https://www.icmarkets.com/global/en/tradingview
  3. cTrader - BlackBull: https://blackbull.com/en/platforms/tradingview/
  4. FXCM Trading Station : https://www.fxcm.com/markets/platforms/tradingview-pro/
  5. MT4 - Oanda: https://www.oanda.com/eu-en/tradingview (be sure to select a MT4 account when creating the Oanda account for TradingView)

Then you just have to place an order on TradingView and it will send it first on the demo Master cTrader/MT4 or FXCM Trading Station and then on any brokers supported by Duplikium (MT4/MT5/ctrader or LMax or FXCM Trading Station).

 

How to link TradingView in your Trade Copier Cockpit?

We'll use cTrader - Pepperstone to demonstrate how to place a trade on TradingView and copy it on any brokers supported by Duplikium Trade Copier.

STEP 1: Create a Pepperstone Demo Account and select TradingView as your preferred trading platform

  1. Create an account with Pepperstone from here https://secure.pepperstone.com/register. Please follow the prompt when creating your account. The easiest way is by using your Google account. Like other brokers, you will need submit some credentials to get your account approved. 
  2. Login to your Pepperstone account and go to "Trading Accounts"
  3. Go to Live or Demo tab depending on what type of account you want to create. Click the "Add a Trading Account" button.
  4. In the "Choose your preferred trading platform" select TradingView. Fill out the rest of the form according to your preferrence. You can only trade on TradingView using the Pepperstone Razor account on cTrader

STEP 2: Link your Pepperstone account with TradingView

  1. Login to your TradingView account and open your charts. 
  2. Go to your Trading Panel section. If you can't see it, you may need to adjust the size of your chart. There's an expand icon to maximize the page. 

  3. Look for Pepperstone in the list and select. A small window will pop up then click connect.
  4. It'll take you to Login to Pepperstone. Choose "Approve access". 

STEP 3: Add your Pepperstone Trading Account as Master in your Duplikium Trade Copier Cockpit

In this step, it is as if you are adding a regular cTrader account. You can watch our tutorial on how to connect cTrader accounts. 

  1. Click on add Master and fill out the form accordingly. Be sure to select cTrader for the Broker/Technology. 

  2. Upon clicking connect, it'll take you to login to cTrader spotware and authenticate the account. Follow the prompts and authenticate connection.
  3. Your Pepperstone account should connect. From here, you can complete the rest of the settings, and trade on TradingView and get those trades copied to your Slave accounts. 

Risk Factors and Copy

What is a Risk Factor?

Risk Factor determines how the Master’s Trade size will be copied to your Slave. Please note that risk factor is a mandatory setting for the orders to copy.

This setting can be found on your Master & Slave’s copier settings. Regardless of where you set it up, Master or Slave, both views will sync.

Learn more about the available Risk Factors.

What will happen if I define the risk factor in the “All Masters” in the Slave Copier Settings?

If you are setting up the Risk factor on the Slave’s copier settings, you’ll have the option to set it in the “All Masters” section. It’s going to be your default setting for this specific Slave. This function is helpful if you have multiple Masters, and you want the Slave to have the same settings regardless of how many Masters you have or which Master the order comes from.

How to copy the same order (notional) size as the Master?

​With Multiplier (Notional), the contract size difference between symbols is considered in the calculation. This way, you are getting the notional value of the order.

To copy exactly the same size (notional) of the order between the master and the slave account, I recommend you use the risk factor Multiplier(Notional) with a value of 1.

How to copy the EXACT LOT size of the Master?

With Multiplier (Lot), the contract size difference between symbols is NOT considered in the calculation. Here, the calculation is purely based on the Master lot size.

To copy exactly the lot size of your Master order, you can choose Multiplier (lot) and enter a value of 1.

I want to risk a % of my Slave. Which Risk Factor to choose?

We don’t have a direct Risk Factor that calculates the lot size by percentage; however, the closest method will be "Auto Risk". It depends on the risk you take on the master trade. If you take a risk of 1% on the master side, you have to use the Auto Risk with a value of 1, if you risk 2% on the master and want to risk 1% on the slave, you have to set the Auto Risk with a value of 0.5.​

With Auto Risk value, 1 will take the same risk, 2 twice the risk, 0.5 half the risk,...

How to copy the same risk of my Master?

The Auto Risk method allows you to be exposed to the same level of risk between the Master and the Slave proportionally to the account size. That being said, you can use Auto Risk and enter a value of 1.

Auto Risk Free Margin, Balance, and Equity, what’s the difference?

Auto Risk will always consider the account size difference between your Master and Slave. The Free Margin, Balance, & Equity are merely options of where the Trade copier should base the calculation of Auto Risk. We’ve included the definitions below:

Balance: It’s the total cash available inclusive of profits and losses as well as deposits and withdrawals that occurred in your trading account.

Equity: It’s your balance plus or less the floating profit and loss of your trading account. 

Free Margin: It the amount of funds available to open new trades

I want my Slave trade size to have a fixed lot size

You can select  Fixed lot or Fixed unit and define the value. 

For example: if you want the lot size to be consistently 0.05 on the Slave regardless of the Master’s lot size, choose fixed lot then enter the value of 0.05. Every time your Master opens an order, the Slave will always open 0.05 lot unless the risk factor is changed.

Subscriptions

General
Do you have a lifetime license?

We do not sell a lifetime license. We offer a full service, not only software you have to manage alone.

We offer several plan options to cater to every user's usage needs.

What are your payment options?

We accept payment through credit cards, Paypal, Skrill, & crypto.

Can I pay using Bitcoin?

You can pay using Bitcoin and other cryptos to purchase a prepay and Subscription Plan. Simply select Bitcoin and other cryptos as your payment method before checkout.

Subscription Plan(s) purchased through this method will not automatically renew, so you would need to repurchase the Subscription Plan once it expires.

How can I update my credit card info?

To edit or update your credit card/payment details, you will need to cancel your current subscription. Please note you will still be able to use the remaining days of your subscription after clicking Cancel.

To cancel, click the Gear Icon at the top-right corner, beside your username and click My Subscription Plan.

my-flexible-plan

Click Cancel to stop the auto-renewal. After the remaining days are over or expiring, you can now purchase a new plan with your new card/payment details.

 

How do I assign/update my Subscription?

You can combine all plans depending on your needs, which is why we give you the option to assign your subscriptions manually. Once you have purchased a paid subscription, here’s how you can assign it to your account:

  1. Refresh your browser and go to your cockpit. 
  2. Scroll to the account you wish to assign the subscription.
  3. Click the plan under the subscription column of the account you wish to update.
  4. Choose the plan of your choice in the dropdown.

 

assign-subscription2

Can I get an invoice?

If you have a Subscription Plan, you can download a copy of your invoice. Go to your cockpit’s top navigation bar to expand it → select My Subscription Plan → and click on the document icon on the right-hand side of your Subscription plan to download the invoice.



invoice

Free Plan
Does the Free Plan ever expire?

The Free Plan stays in your account forever. It’s good to note that it has daily & monthly limitations. If you exhausted the daily limit, it’ll refresh again the next day; however, if the monthly limit is reached, you’ll need to wait until the 1st of the following month to use your Free plan again.

If you need to trade as soon as possible, you can purchase a paid plan & assign it to your account. You can check our pricing here.

What are the FREE subscription limitations?

- With the FREE plan you can use 1 Master and 1 Slave, forever.

- The number of orders per day/month is limited and others:

  • max orders per Day: 20
  • max orders per Month: 50
  • No TakeProfit and no StopLoss updates
  • Free monthly volume is calculated from the Slave point of view which resets every 1st day of the month.

Furthermore, the following options are not available with the Free Plan: Global Settings (server location), Take Profit & Stop Loss hosting & updates, Pending Price updates, Order Filter & Alerts, Symbol Mapping, Position Management features, and Advance Settings.

If you exhausted your free plan for the month, it’ll refresh again on the 1st day of the following month.

What happens if I reach the daily or monthly volume/trades limit of my FREE subscription?

The FREE plan is limited in terms of order per day and month. Once the limit has been reached, new orders will not copy anymore. 

A trade to open a new position is not possible anymore. A trade to close an existing position remains functional.

Here are the orders limitations at the slave side with our Free Plan:

  • max orders per Day: 20
  • max orders per Month: 50

To be able to continue to copy trades, you would need to subscribe to one of our plans.

  1. ​Choose a plan and subscribe.
  2. Select your Slave and assign the new subscription to your Slave.
Can I copy StopLoss and TakeProfit on the Slave using the Free Plan?

Not directly. It means that the trade copier will close the Slave position as soon as the Master StopLoss or TakeProfit is triggered. However, the StopLoss or TakeProfit is not copied (hosted) directly on the Slave account. With a paid subscription, the StopLoss and TakeProfit can be copied directly into the Slave account.

Can I upgrade my subscription from the Free Plan to a paid plan?

Yes. You can add a paid plan anytime. Simply choose a subscription of your choice on our pricing page. Once you have subscribed, you can simply assign the paid plan to the Master/Slave. Here’s how you can assign your subscription.

  1. Go to your cockpit then scroll to the account you wish to assign the paid plan.
  2. Under the Subscription column, click on the Free Plan, and it’ll show you a drop-down where you can see the plans available. 
  3. Select the paid plan from the drop-down. That’s it! You’ve just updated the subscription of your account to a paid plan.

 assign flexible pack

Subscription Plan
What is the Subscription Plan?

The Subscription Plan is a pay-per-account type of subscription. It gives you unlimited trading access per account (regardless if it’s a Master or a Slave) and unlocks all the features of the Trade Copier. 

You can create your own pack using our Subscription Pack with the number of accounts that you want to connect to the Trade Copier, no matter if it’s a Slave or Master account. For example, if you need to use 5 masters and 12 slaves, you can subscribe directly to a pack of 16 accounts (1 master is included for free).

Click to subscribe, then select the number of accounts that you need, the billing period (monthly, quarterly or yearly), and proceed with the checkout.

It’s good to note that it follows degressive pricing, so the more accounts you get, the lesser cost it becomes. 

flexible pack pricing

I already have an existing Subscription Plan, but I need to add more. Can I add more Subscription Plans to my account?

Absolutely! Just subscribe to a new Subscription Plan indicating the number of accounts that you need here.

The existing number of accounts in an existing Subscription Pack is considered when computing the new pricing, the more accounts you have, the less you pay per account. The renewal date is 30 days from the purchase date, so this new plan you’ll purchase might have a different renewal date.

Will my subscription renew automatically?

As long as you don’t cancel your subscription, it will renew automatically.

What happens if my Subscription Plan failed to renew?

If your Subscription Plan does not automatically renew for any reason, it will stay active for a grace period of 48 hours.

If you are still within the 48h grace period, the plan is shown as expired in the cockpit. If you have paid with a Credit Card the system will try automatically to charge your card every 4 hours.

If you have paid with Paypal/Skrill, the system will not try again to charge your account, you have to wait until the end of the 48h grace period to renew the plan, or you can directly subscribe to a fresh new plan.

How can I renew my expired Subscription Plan?

The subscription plan will automatically renew. We allotted a grace period of 48 hours to account for the renewal time; however, if your plan is way passed the grace period, you can renew your plan manually. To renew your subscription, simply click the Cart button -> My Subscription Plan and click on the "Renew" link for the relevant subscription.

 

renew

How to cancel my Subscription Plan?

You can cancel a Subscription Plan anytime. It’ll stay active until the full duration of your Subscription Plan is consumed, but it’ll no longer renew.

A payment done by Credit Card can be canceled in our website dashboard. You can access this on the website by going to the top navigation bar of your cockpit → click on the cart icon → select My Subscription plan → and click on the cancel button of your Subscription plan.

Payment done with Paypal or Skrill has to be canceled in your respective Paypal or Skrill account directly.

cancel flexible

 

 

Prepay Plan

Technical

Do you support the copy of Pending orders, Stoploss, and Take Profit?

Yes, we do. Our trade copier can copy your SL, and TP as well as your pending or limit orders. You’ll need a paid plan to activate the copy of SL and TP.  We also offer a handful of features to help you manage your trades such as comments, order filters, position management features, account protection, and more. Visit our features page to see a detailed list of our available features here.

What happens if I do not copy StopLoss and TakeProfit?

As soon as the StopLoss (SL) or TakeProfit (TP) is triggered, it will send a market order to close the Slave position. Even if the Slave does not copy the SL or TP in the account directly, the Slave position is closed when the Master position is closed. This is why it is not necessary to copy the SL or TP on the Slave account to follow the Master strategy. However, doing so could result in slippage, but it could avoid a wrong trigger of the SL or TP on the Slave.

Does the trade copier copy existing trades from master to slave after the initial setup is completed?

Running trades on the Master cannot be copied, only trades occurring after the initial setup are copied.

What is the best server for me or how to improve latency?

The best server is closest to your Slave broker. For example, your Slave broker is hosting their server in London. The best server would be London A or B.

To change the server, go to Global Settings located at the top navigation bar of your cockpit. Click the “Setting” icon and expand the server location dropdown then select the server of your choice.

 

US-East

Can I add the same account as my Master and Slave?

​It is technically possible to add the same account as a Master and as a Slave at the same time. However, to do so you need 2 distinct Trade Copier cockpits (2 distinct usernames). When you will try to add the second account it is possible that you get the Account Already Registered error.. In that case, we just need to manually allow your second account. Please just ask if it happens. Please note that we do not allow this with Free subscriptions.

Can I manually close trades from the Cockpit?

Yes, you can close trades from the Cockpit. Only Slave trades can be closed from the Cockpit, not Master's trades.

I can’t find my broker. Can you add it?

Yes. Please contact us via chat or email at support@duplikium.com, and we’ll be happy to add your broker for you.

Is "Close By" operation supported?

The Close By operation allows traders to simultaneously close two opposite positions of the same financial instrument. If opposite positions have different lot values, only one of them will be left open.

Unfortunately, the close-by method is not supported by our Trade Copier.

Can I continue to make manual trades on the Slave account?

Of course, all the trades that you have opened manually in your account will not be linked to the trade copier. The trade copier will just ignore the manual trades.

You can also close a trade that has been opened by the trade copier. In that case, the trade copier will just consider the order closed.

How to add a cTrader Account?

Here are the steps to add a cTrader account to the cockpit:
1. Click on the "Add new Slave/Master" account in the cockpit, select cTrader as the Broker/Technology, enter the login id of the account to add and the subscription plan to assign.
cTrader

2. You will be redirected to the cTrader login form (Spotware), please enter there your cTrader id and password.
ctrader_login

3. You will be prompted by Spotware to confirm that you would like to share your email and cTrader id with Duplikium, select the login id of the account you would like to link (the same login id that specified previously). Click on "Allow Access" to authorized access.
ctrader_allow

4. You'll be redirected to the cockpit shortly after you add your cTrader account. Don't forget to assign your subscription and verify that the status is "connected". Then you can configure the account or symbol settings for the newly added cTrader account.
subscription

Can I copy trades from cTrader Copy service ?

​It is no longer possible to add a ctrader sub account and copy cTrader Copy strategies. cTrader has deactivated this possibility. However you can copy any standard ctrader account.

Why is my account flagged as "Netting" and closing trades in FIFO order automatically?

With MT4, when we receive an error 149 (ERR_TRADE_HEDGE_PROHIBITED) or an error 150 (ERR_TRADE_PROHIBITED_BY_FIFO) from your broker, your account is automatically flagged as a "Netting" account. This means trades must be closed in First In, First Out order meaning trades must be closed in the order they were opened. To ensure smooth operation, Duplikium Trade Copier will automatically close positions beginning with the oldest open trade first without waiting for further error messages from the broker. This behavior continues for all subsequent trades once the FIFO requirement is detected.

Server errors 149 and 150 in MT4 are related to trading restrictions imposed by brokers, often due to regulatory requirements like FIFO (First In, First Out) rules. Error 149 (ERR_TRADE_HEDGE_PROHIBITED) indicates that hedging is not allowed, which is a common restriction under FIFO regulations.

Duplikium Trade Copier
 

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MARGIN TRADING DISCLAIMER
Futures, forex and CFD's on margin trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. The high degree of leverage can work against you as well as for you. Risk capital is money that can be lost without jeopardizing ones’ financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results. You should be aware of all the risks associated with futures, foreign exchange and CFD's trading, and seek advice from an independent financial advisor if you have any doubts.

SITE DISCLAIMER
Trades signals sent through this website are solely those of the customers quoted. They do not represent the opinions of Duplikium on whether to buy, sell or hold particular investments.
While Duplikium try to ensure that all of the information provided on this website is kept up-to-date and accurate, we accept no responsibility for any use made of the information provided. You agree not to hold Duplikium liable for decisions and trades that are based on information from this website. Duplikium cannot be held responsible for the software, broker or other issues that result in the failure to execute a trade command. It is inherent upon you, the client, to make sure you are aware of when trades have been taken, adjusted or closed.
The purchase, sale or advice regarding a particular investment can only be performed by a licensed Broker/Dealer. Neither our website nor our associates involved in the production and maintenance of these products or this website is a registered Broker/Dealer or Investment Advisor in any State or Federally-sanctioned jurisdiction. All purchasers of products referenced at this site are encouraged to consult with a licensed representative of their choice regarding any particular trade or trading strategy. No representation is being made that any account will or is likely to achieve profits or losses similar to those discussed on this website.
Please note that the servers names listed on this website are not a recommendation nor an advertising made by Duplikium. Duplikium is totally independent and has no partnership with any brokers.You have to make your own due diligence when selecting a broker.

SOFTWARE DISCLAIMER
Although rare, internet-based trading can involve technical risks related, but not limited to, Internet connection, software or hardware failures or delays. Duplikium implements a backup system to minimize such occurrences, but is not responsible for any losses or missed trading opportunities as a result of communication failures, disruptions or unexpected system failures.

TRADEMARKS DISCLAIMER
All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Any product names, logos, brands, and other trademarks or images featured or referred to within the trade-copier.com or duplikium.com website are the property of their respective trademark holders. These trademark holders are not affiliated with Duplikium, our products, or our websites. They do not sponsor or endorse Duplikium or any of our products.

HIGH-FREQUENCY TRADING (HFT) DISCLAIMER
High-Frequency Trading (HFT) strategies are accepted on the Duplikium platform as long as they remain within reasonable and standard operational practices.
However, Duplikium reserves the right, at its sole discretion, to suspend or disable any Client account at any time and without prior notice if the usage of HFT — or any other strategy — negatively impacts the performance, security, or availability of the service for other users.
It is strongly recommended that the Client intending to run HFT strategies contact Duplikium in advance to assess the technical feasibility and compatibility with the platform. Based on the Client’s use case, Duplikium may fine-tune the setup to ensure system stability and optimal operation.
Duplikium Copyright 2013-

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