Find here all the answers to your question.
Find here the list of common questions you may have regarding the Trade Copier, the risk factors and subscriptions.
We are offering a very high level of quality, stability, and speed. Our product is Swiss Made. It is extremely flexible, stable, quick, and easy to use. Our trade copier does not have any direct competitor on the market. With Duplikium you are able to copy your trades on several different brokers/technologies like cTrader, FXCM, LMAX, and FIX API, ... We can support any forex brokers around the globe.
Duplikium Trade Copier has been operating since 2013 and has been developed by Swiss banking engineers. Our company Duplikium Sàrl is registered in Switzerland under CHE-433.550.864, who is registered address is rue de la Serre 4, 2000 Neuchâtel, Switzerland.
Concerning regulation, as we are offering technical services and only copying trades on clients' accounts, we are not concerned by any regulatory issues for now.
There are no legal requirements to use our Trade Copier for our customers. It is your own responsibility to ensure that you are operating accordingly to the law in place in your country.
With Duplikium you are able to copy your trades on several different brokers/technologies like MT4, MT5, cTrader, FXCM, LMAX, FIX API... We can support any forex and CFD brokers around the globe.
We also support all brokers on all platforms mentioned above. You can mix brokers and technologies in your cockpit. If you have a broker that is not on our list yet, please don’t hesitate to contact us. We can add them for you.
You can add as many Masters/Slaves as you need as long as you have a sufficient subscription to cover the slots of your account. There is no limit on the number of accounts you can add. Our Trade Copier is designed to handle a huge number of accounts.
Yes, you can have full access to the service. The limitation is just the number of Master(1) and Slave(1) that you are allowed to use. There are also daily and monthly volume/trade restrictions. A few advanced features are not available with the FREE plan. To try it, you just have to sign up for free and then enjoy the best trade copier on the market.
We apply the latest technologies to make sure your account login/password is entirely safe. Your credentials are kept in an encrypted format on our servers, with maximal security protocols.
You can even define a two-factor authentication by going into the menu "MyAccount" -> "Two-Factor Auth"
You have three options:
- Receive a 6-digit code by email
- Google auth using a 6-digit code generated by an app every 30 seconds
- Yubikey uses a secure hardware token
Please check our tutorials on how to activate these added security questions.
No. As soon as you have registered your Master(s)/Slave(s) in the cockpit everything will be managed directly on our servers, (in our cloud). You do not need to keep your PC running 24/27 to copy trades.
The Trade Copier can copy all the instruments that are supported by your broker. It can be forex, commodities, metals, indices, stocks, crypto, binary options, volatility index, etc. There are no restrictions at all on accounts' base currency.
Please visit our Get Started tutorial here.
Risk Factors and Copy
Risk Factor determines how the Master’s Trade size will be copied to your Slave. Please note that risk factor is a mandatory setting for the orders to copy.
This setting can be found on your Master & Slave’s copier settings. Regardless of where you set it up, Master or Slave, both views will sync.
Learn more about the available Risk Factors here.
If you are setting up the Risk factor on the Slave’s copier settings, you’ll have the option to set it in the “All Masters” section. It’s going to be your default setting for this specific Slave. This function is helpful if you have multiple Masters, and you want the Slave to have the same settings regardless of how many Masters you have or which Master the order comes from.
With Multiplier (Notional), the contract size difference between symbols is considered in the calculation. This way, you are getting the notional value of the order.
To copy exactly the same size (notional) of the order between the master and the slave account, I recommend you use the risk factor Multiplier(Notional) with a value of 1.
With Multiplier (Lot), the contract size difference between symbols is NOT considered in the calculation. Here, the calculation is purely based on the Master lot size.
To copy exactly the lot size of your Master order, you can choose Multiplier (lot) and enter a value of 1.
We don’t have a direct Risk Factor that calculates the lot size by percentage; however, the closest method will be "Auto Risk". It depends on the risk you take on the master trade. If you take a risk of 1% on the master side, you have to use the Auto Risk with a value of 1, if you risk 2% on the master and want to risk 1% on the slave, you have to set the Auto Risk with a value of 0.5.
With Auto Risk value, 1 will take the same risk, 2 twice the risk, 0.5 half the risk,...
The Auto Risk method allows you to be exposed to the same level of risk between the Master and the Slave proportionally to the account size. That being said, you can use Auto Risk and enter a value of 1.
Auto Risk will always consider the account size difference between your Master and Slave. The Free Margin, Balance, & Equity are merely options of where the Trade copier should base the calculation of Auto Risk. We’ve included the definitions below:
Balance: It’s the total cash available inclusive of profits and losses as well as deposits and withdrawals that occurred in your trading account.
Equity: It’s your balance plus or less the floating profit and loss of your trading account.
Free Margin: It the amount of funds available to open new trades
You can select Fixed lot or Fixed unit and define the value.
For example: if you want the lot size to be consistently 0.05 on the Slave regardless of the Master’s lot size, choose fixed lot then enter the value of 0.05. Every time your Master opens an order, the Slave will always open 0.05 lot unless the risk factor is changed.
We do not sell a lifetime license. We offer a full service, not only software you have to manage alone.
We offer several plan options to cater to every user's usage needs.
We accept payment through credit cards, Paypal, Skrill, & crypto.
You can pay using Bitcoin and other cryptos to purchase a prepay and Flexible Plan. Simply select Bitcoin and other cryptos as your payment method before checkout.
Flexible Plan(s) purchased through this method will not automatically renew, so you would need to repurchase the Flexible Plan once it expires.
This applies to Flexible Plan users only. On the top navigation bar, click on the cart icon then select My Flexible Plan. From there, you can go to the “Action” column of the subscription you wish to update and click on the “update card” button.
You can combine all plans depending on your needs, which is why we give you the option to assign your subscriptions manually. Once you have purchased a paid subscription, here’s how you can assign it to your account:
- Refresh your browser and go to your cockpit.
- Scroll to the account you wish to assign the subscription.
- Click the plan under the subscription column of the account you wish to update.
- Choose the plan of your choice in the dropdown.
If you have a Flexible Plan, you can download a copy of your invoice. Go to your cockpit’s top navigation bar to expand it → select My Flexible Plan → and click on the document icon on the right-hand side of your Flexible plan to download the invoice.
Unfortunately, there is no option to download an invoice for a Prepay Plan
The servers LD4 and NY4 are available only using our Equinix Add-On for 49 EUR per month or included for free if you have a Flexible Pack of a minimum of 25 accounts.
Equinix data center add-on is a must-have if speed and extra low latency really matter for your trading strategy as your Cloud Trade Copier will be hosted at the exact same location than most of brokers servers.
Please note that this add-on is available for all plans offered by Duplikium (Free Plan, Prepay, and Flexible Pack) no matter if you have one or hundreds of accounts to manage. If you don't have a Flexible plan and have purchased an Equinix add-on, our team will manually migrate your account to the Equinix server.
You can subscribe to the Equinix Add-On here
The Free Plan stays in your account forever. It’s good to note that it has daily & monthly limitations. If you exhausted the daily limit, it’ll refresh again the next day; however, if the monthly limit is reached, you’ll need to wait until the 1st of the following month to use your Free plan again.
If you need to trade as soon as possible, you can purchase a paid plan & assign it to your account. You can check our pricing here.
- With the FREE plan you can use 1 Master and 1 Slave, forever.
- The number of orders and volume per day/month is limited:
- max daily volume: 10 lots
- max monthly volume: 20 lots
- max orders per Day: 20
- max orders per Month: 50
- No TakeProfit and no StopLoss updates
- Free monthly volume is calculated from the Slave point of view which resets every 1st day of the month.
Furthermore, the following options are not available with the Free Plan: Global Settings (server location), Take Profit & Stop Loss hosting & updates, Pending Price updates, Order Filter & Alerts, Symbol Mapping, Position Management features, and Advance Settings.
If you exhausted your free plan for the month, it’ll refresh again on the 1st day of the following month.
The FREE plan is limited in terms of volume/order per day and month. Once the limit has been reached, new orders will not copy anymore.
A trade to open a new position is not possible anymore. A trade to close an existing position remains functional.
Here are the volume and orders limitations at the slave side with our Free Plan:
- max daily volume: 10 lots
- max monthly volume: 20 lots
- max orders per Day: 20
- max orders per Month: 50
To be able to continue to copy trades, you would need to subscribe to one of our plans.
- Choose a plan and subscribe here.
- Select your Slave and assign the new subscription to your Slave.
Not directly. It means that the trade copier will close the Slave position as soon as the Master StopLoss or TakeProfit is triggered. However, the StopLoss or TakeProfit is not copied (hosted) directly on the Slave account. With a paid subscription, the StopLoss and TakeProfit can be copied directly into the Slave account.
Yes. You can add a paid plan anytime. Simply choose a subscription of your choice on our pricing page. Once you have subscribed, you can simply assign the paid plan to the Master/Slave. Here’s how you can assign your subscription.
- Go to your cockpit then scroll to the account you wish to assign the paid plan.
- Under the Subscription column, click on the Free Plan, and it’ll show you a drop-down where you can see the plans available.
- Select the paid plan from the drop-down. That’s it! You’ve just updated the subscription of your account to a paid plan.
The Flexible Plan is a pay-per-account type of subscription. It gives you unlimited trading access per account (regardless if it’s a Master or a Slave) and unlocks all the features of the Trade Copier.
You can create your own pack using our Flexible Pack with the number of accounts that you want to connect to the Trade Copier, no matter if it’s a Slave or Master account. For example, if you need to use 5 masters and 12 slaves, you can subscribe directly to a pack of 16 accounts (1 master is included for free).
To subscribe just click here. Then select the number of accounts that you need, the billing period (monthly, quarterly or yearly), and proceed with the checkout.
It’s good to note that it follows degressive pricing, so the more accounts you get, the lesser cost it becomes.
Absolutely! Just subscribe to a new Flexible Pack indicating the number of accounts that you need here.
The existing number of accounts in an existing Flexible Pack is considered when computing the new pricing, the more accounts you have, the less you pay per account. The renewal date is 30 days from the purchase date, so this new plan you’ll purchase might have a different renewal date.
As long as you don’t cancel your subscription, it will renew automatically.
If your Flexible Plan does not automatically renew for any reason, it will stay active for a grace period of 48 hours.
If you are still within the 48h grace period, the plan is shown as expired in the cockpit. If you have paid with a Credit Card the system will try automatically to charge your card every 4 hours.
If you have paid with Paypal/Skrill, the system will not try again to charge your account, you have to wait until the end of the 48h grace period to renew the plan, or you can directly subscribe to a fresh new pack.
The flexible plan will automatically renew. We allotted a grace period of 48 hours to account for the renewal time; however, if your plan is way passed the grace period, you can renew your plan manually. To renew your subscription, simply go toAccount -> My Plans and click on the "Renew" link for the relevant subscription. My
(Create a photo)
You can cancel a Flexible Plan anytime. It’ll stay active until the full duration of your Flexible Plan is consumed, but it’ll no longer renew.
A payment done by Credit Card can be canceled in our website dashboard. You can access this on the website by going to the top navigation bar of your cockpit → click on the cart icon → select My Flexible plan → and click on the cancel button of your Flexible plan.
Payment done with Paypal or Skrill has to be canceled in your respective Paypal or Skrill account directly.
The Prepay Plan works like prepaid wherein you load your e-wallet then your balance will be deducted per order copied regardless if it's an open or closed order. You can add as many accounts as possible, but please note that you would need to maintain a positive balance in order to copy new orders.
The prepay fees are computed on a per-order basis. 1 trade = 2 orders = 1 open + 1 close. The cost is 2 EUR for 100'000 EUR equivalent, whatever is the traded instrument (5 EUR max per day per Slave). The prepay plan fees are computed on the Slave(s) volume. One master is included for free, if you need more masters, just assign the Prepay plan when adding a new master, you will pay the function of the number of orders copied (0.05 EUR per order) and a Daily Fix Fee of 0.1 EUR per master connected is also charged. For example, 10 orders of 0.5 lot = 5 lots => 5 lots * 2 EUR = 10 EUR (but capped to 5 EUR max per day per slave).
Furthermore, the following options are not available with the Prepay Plan: Global Settings (server location), Take Profit & Stop Loss hosting & updates, Pending Price updates, Order Filter & Alerts, Symbol Mapping, Position Management features, and Advance Settings. Click here for our Prepay pricing page.
You can add/assign as many Masters or Slaves as you want under the Prepay Plan. If you do this, please remember that your Prepay balance gets deducted on every order regardless if it’s an open or a closed order, so assigning multiple accounts under the Prepay will cause your balance to run out faster especially if you are frequently trading.
You cannot copy/duplicate new trades (to open) from your Master(s) to the Slave that is using a Prepay plan. However, the closing of trades is always possible.
In summary, if your eWallet is empty and your Slave is linked to a Prepay plan:
- A trade to open a new position is not possible anymore
- A trade to close an existing position remains functional
You would need to reload your e-wallet balance in order to copy. Follow this link if you need to recharge your balance.
Visit the Prepay page here or click on the “Recharge Prepay eWallet” button by expanding the cart icon located at your cockpit’s top navigation bar. From there, you can select how much you want to reload, and proceed to check out using the payment method of your choice
No, Prepay plan cannot be canceled or refunded, the eWallet balance will stay in your account. Your Prepay balance can be used when you are ready to copy trade again
Yes, we do. Our trade copier can copy your SL, and TP as well as your pending or limit orders. You’ll need a paid plan to activate the copy of SL and TP. We also offer a handful of features to help you manage your trades such as comments, order filters, position management features, account protection, and more. Visit our features page to see a detailed list of our available features here.
As soon as the StopLoss (SL) or TakeProfit (TP) is triggered, it will send a market order to close the Slave position. Even if the Slave does not copy the SL or TP in the account directly, the Slave position is closed when the Master position is closed. This is why it is not necessary to copy the SL or TP on the Slave account to follow the Master strategy. However, doing so could result in slippage, but it could avoid a wrong trigger of the SL or TP on the Slave.
Running trades on the Master cannot be copied, only trades occurring after the initial setup are copied.
The best server is closest to your Slave broker. For example, your Slave broker is hosting their server in London. The best server would be London A or B.
To change the server, go to Global Settings located at the top navigation bar of your cockpit. Click the “Setting” icon and expand the server location dropdown then select the server of your choice.
It is technically possible to add the same account as a Master and as a Slave at the same time. However, to do so you need 2 distinct Trade Copier cockpits (2 distinct usernames). When you will try to add the second account it is possible that you get the Account Already Registered error.. In that case, we just need to manually allow your second account. Please just ask if it happens. Please note that we do not allow this with Free subscriptions.
Can I manually close trades from the Cockpit?
Yes, you can close trades from the Cockpit. Only Slave trades can be closed from the Cockpit, not Master's trades.
Yes. Please contact us via chat or email at firstname.lastname@example.org, and we’ll be happy to add your broker for you.
The Close By operation allows traders to simultaneously close two opposite positions of the same financial instrument. If opposite positions have different lot values, only one of them will be left open.
Unfortunately, the close-by method is not supported by our Trade Copier.
Of course, all the trades that you have opened manually in your account will not be linked to the trade copier. The trade copier will just ignore the manual trades.
You can also close a trade that has been opened by the trade copier. In that case, the trade copier will just consider the order closed.
Here are the steps to add a cTrader account to the cockpit:
1. Click on the "Add new Slave/Master" account in the cockpit, select cTrader as the Broker/Technology, enter the login id of the account to add and the subscription plan to assign.
2. You will be redirected to the cTrader login form (Spotware), please enter there your cTrader id and password.
3. You will be prompted by Spotware to confirm that you would like to share your email and cTrader id with Duplikium, select the login id of the account you would like to link (the same login id that specified previously). Click on "Allow Access" to authorized access.
4. You'll be redirected to the cockpit shortly after you add your cTrader account. Don't forget to assign your subscription and verify that the status is "connected". Then you can configure the account or symbol settings for the newly added cTrader account.
Got questions? We're one message away.